Meet the Senior Team

Management Team

Dawn Hartley

Director

Hi, I am Dawn Hartley, one of the managing directors at CSS. Along with my husband Danny, we established CSS in 1995. Throughout this time I have remained passionate about delivering and developing a needs-led service to our customers.

To achieve this we have invested in a well-trained, knowledgeable and committed team who have been instrumental in ensuring that CSS goes from strength to strength.

We really hope you have a wonderful experience with us and we welcome any feedback you may have about CSS.

Angela Baird

Service Manager

I have worked for CSS since 1995, where I began as a Support Worker. I have undertaken numerous training courses and gained vast amounts of knowledge, which has enabled me to progress into the role I am in now as the Service Manager. My current role consists of various tasks, including the overall management of the rotaring process and systems to providing a high-quality service to the individuals we support, which I thoroughly enjoy. 

Claire Turner
Registered Manager

 

Hi, I am Claire Turner, I have had the privilege of working with the amazing employees of CSS since 2015.  In that time I have been responsible for ensuring we have a well-trained and knowledgeable workforce.   In August 2020 I was appointed as the Registered Manager of CSS.  My role is to support the company to maintain an outstanding service whilst working within our company values.  I absolutely love my work and my passion is ensuring the people we support receive a person centred service that meets their individual needs.  I am still heavily involved with training and I am committed to ensuring employees are continuously developed and supported within CSS.

Janet Baird & Samantha O’Shea

Supported Living Managers

 

We have worked together as the Supported Living Managers since 2009. Our roles include ensuring the overall management of CSS Supported Living services is run effectively and professionally. Our focus is to ensure our tenants receive an outstanding service from well trained and knowledgeable support staff. We continually work with other stakeholders to ensure all tenants live in properties of a high standard and are happy within their environments. We operate an open door policy where both tenants and family members are encouraged to communicate and liaise with us regularly. 

Jodie Baird
Day Services Manager

I have worked at CSS since 2000, when I started as a support worker. During my time at CSS, I have had the opportunity to undertake many training courses and completed my NVQ Level 2, 3 and 5. As a result, I was promoted to Day Services Manager in 2010. My role includes a vast majority of tasks including the overall management of both of our Day Services, (Aachen Hall and The Addy) ensuring the individuals who attend are always happy. I thoroughly enjoy working as part of the management team and as part of our Day Services.

Carol Kent

Assistant Manager

I have worked for Community Support Services since March 1999 where I began my employment as a support worker. In April 2004, I was promoted to Assistant Manager. I have undertaken numerous training courses and completed my NVQ Level 2, 3 and 5. 

My role consists of various tasks including, overseeing and managing a staff team who support a lady who lives independently in her own home with 24-hour support. I also help with the running of our Day Services at Aachen Hall and The Addy. I have had the pleasure of working in all departments within CSS and gained a lot of experience throughout my employment. 

Megan Thornton

Compliance & Administration Manager

I began working for Community Support Services in 2010 as an Office Junior. Throughout my employment, I have developed continually, which has resulted in my current position as the Compliance & Administration Manager. 

 

Over the years, I have undertaken various training courses that has supported me in my role, including NVQ Level 2 in Customer Service, NVQ Level 3 in Business and Administration and also a NVQ Level 5 in Leadership and Management. 

 

My role consists of various tasks, including the overall management of administration, contractual returns and auditing, managing our IT processes and systems, supporting our clients and staff teams to devise and continually update all relevant data including, support plans, risk assessments and various other documentation. 

I thoroughly enjoy my role at Community Support Services. 

Donna O'Shea

Human Resource Manager

I joined Community Support Services in June 2015 as an Administration Assistant. Due to internal promotion over the years, I am now in the position of Human Resource Manager.

I thoroughly enjoy my job and I am passionate about us being an outstanding employer and service provider for all our staff and service users.

Throughout my years working for Community Support Services, I have experienced numerous opportunities for training and development which has given me the skills and knowledge for me to grow in my role.

Libby Normanton

Quality and Internal Audit Manager

I have worked for CSS since 2016 having started My employment as a receptionist and assisting with general administration duties.

My interest for facts and figures gave an opening for me to become responsible for the internal auditing of the company and

I also undertake quality reviews with people who use the service, their families and our colleagues ensuring the best service delivery.

I also work alongside other Managers within our office carrying out general office duties.

Ellie Jones
Assistant Compliance and Administration Manager

I started working for CSS in 2020 to help out with all things COVID-19. I also assist the Compliance and Administration Manager with any tasks, like ensuring all the care plans and risk assessments for the individuals we support are being constantly updated. I really love my job and it feels so nice to be part of a lovely community.

Assistant Managers

Michaela Vear

Hi, my name is Michaela. I started my employment with Community Support Services in 2010, as a Support Worker. In 2011, I was promoted to Assistant Manager within Supported Living, where I now thoroughly enjoy managing one of our supported living houses. I am passionate about my job, I have built some strong, working relationships with the individuals we support and also with my colleagues. 

Rowena O’Shea

 

Hi, my name is Rowena. 

I started working as a support worker within supported living in 2012 and worked my way up to an assistant manager in 2019.

During my time at CSS, I have been given many training opportunities to further develop my skills within my job role.

I really enjoy my job and love to see the people we support gain confidence as they learn new skills and develop friendships.

Lisa Walton
Supported Living Assistant Manager

I have worked at CSS since 2008. I am a caring, compassionate person with a person centred approach to all the service users I support.

I enjoy working with CSS and while on the job I have learnt excellent life skills along the way.  I started off as a Support Worker then worked to a Level 2 progressing to Assistant Manager.

I am a Mother and Grandmother which I love, I am so proud of them. I enjoy socialising with everyone, I like to meet new people and enjoy challenges that come my way.

Colette Smith
Supported Living Assistant Manager

I have worked for CSS since 2002. I started off part time as a support worker and built myself up to an assistant manager within supported living.

I manage two houses and conduct regular staff supervisions. I also enjoy being involved with setting up activities for the service users.

Megan Eccles
Supported Living Assistant Manager

I have worked for CSS since 2004. I started as a support worker and built myself up to assistant manager within supported living.

I now run a house with a strong staff team who provide support for the tenants. I also conduct staff supervisions.

Robin Nicholson 

Hi, my name is Robin, I have worked for CSS since 2010. Within this time, I have gained my level 2 + 3 diplomas, and undertaken many different training courses of high standards. Over the years, I’ve had the pleasure of working alongside a great staff team and meeting many individuals that I provide support for. I started as a support worker, then working up to become an Assistant Manager within supported living from 2019. I feel all my skills and knowledge gained over the past 14 years has enabled me to offer high standards of care to the people I support.

Jordan Regan

 

I have worked at Community Support Services since 2016, through development of my skills, I became Assistant Manager within a Supported Living house. 

Ben Smith
Supported Living Assistant Manager 

Hello my name is Ben I have worked at CSS now since 2012 and I have progressed into an assistant management role. I enjoy spending my time with family and friends and the gym.

I love all things cars and gaming. I like meeting new people.

Natalie Bedford

Hi, my name is Natalie. I have worked for CSS since 2015 as a support worker. In 2020, I was promoted to Assistant Manager, where I help manage one of our supported living houses and staff team, ensuring all of our tenants are receiving the support they need and to ensure they are happy. I complete thorough checks to ensure everything is in accordance and is running as it should be. In my spare time, I like to spend time with my family and friends, visiting the cinema, pubs and going shopping. I don't have any pets as I do have a little bit of a fear of animals. 

Sharon Dawson

Hi, my name is Sharon, I have worked for CSS since 2018. I did have a slight break due to me moving back to my hometown in Hull although returned a short while later as a support worker. In 2020, I was promoted to Assistant Manager, where I manage one of our supported living houses alongside another Assistant Manager. We both help manage and run the house and staff team and provide support to our lovely tenants. In my spare time, I enjoy going for walks with my 2 dogs and enjoy spending time with my family and friends. 

David Green

Hello there!

I'm David and have worked for CSS since 2015, I started out as a support worker and am now a house manager. I am also a well-being champion and a supported loving champion.

I love my job and take pride in the great work we do here at CSS. Our service users always come first!

I have a passion for Theology and History.

I also enjoy Gaming and Lego!!

David Roy

Hello my name is Dave and I have worked at CSS since 2016, initially as a Support Worker, now in a Team Leader role.

I enjoy the variety and fulfilment that comes with supporting service users in the community and look forward to new challenges every day.

I am a keen snooker player and also like travelling, exploring new cultures and keeping fit.