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Meet the Senior Team

Management Team


Dawn Hartley


Hi, I am Dawn Hartley, one of the managing directors at CSS. Along with my husband Danny, we established CSS in 1995. Throughout this time I have remained passionate about delivering and developing a needs-led service to our customers.

To achieve this we have invested in a well-trained, knowledgeable and committed team who have been instrumental in ensuring that CSS goes from strength to strength.

We really hope you have a wonderful experience with us and we welcome any feedback you may have about CSS.


Angela Baird

Service Manager

I have worked for CSS since 1995, where I began as a Support Worker. I have undertaken numerous training courses and gained vast amounts of knowledge, which has enabled me to progress into the role I am in now as the Service Manager. My current role consists of various tasks, including the overall management of the rotaring process and systems to providing a high-quality service to the individuals we support, which I thoroughly enjoy. 


Claire Turner
Registered Manager


Hi, I am Claire Turner, I have had the privilege of working with the amazing employees of CSS since 2015.  In that time I have been responsible for ensuring we have a well-trained and knowledgeable workforce.   In August 2020 I was appointed as the Registered Manager of CSS.  My role is to support the company to maintain an outstanding service whilst working within our company values.  I absolutely love my work and my passion is ensuring the people we support receive a person centred service that meets their individual needs.  I am still heavily involved with training and I am committed to ensuring employees are continuously developed and supported within CSS.

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Janet Baird & Samantha O’Shea

Supported Living Managers


We have worked together as the Supported Living Managers since 2009. Our roles include ensuring the overall management of CSS Supported Living services is run effectively and professionally. Our focus is to ensure our tenants receive an outstanding service from well trained and knowledgeable support staff. We continually work with other stakeholders to ensure all tenants live in properties of a high standard and are happy within their environments. We operate an open door policy where both tenants and family members are encouraged to communicate and liaise with us regularly. 


Jodie Baird
Day Services Manager

I have worked at CSS since 2000, when I started as a support worker. During my time at CSS, I have had the opportunity to undertake many training courses and completed my NVQ Level 2, 3 and 5. As a result, I was promoted to Day Services Manager in 2010. My role includes a vast majority of tasks including the overall management of both of our Day Services, (Aachen Hall and The Addy) ensuring the individuals who attend are always happy. I thoroughly enjoy working as part of the management team and as part of our Day Services.


Carol Kent

Assistant Manager

I have worked for Community Support Services since March 1999 where I began my employment as a support worker. In April 2004, I was promoted to Assistant Manager. I have undertaken numerous training courses and completed my NVQ Level 2, 3 and 5. 

My role consists of various tasks including, overseeing and managing a staff team who support a lady who lives independently in her own home with 24-hour support. I also help with the running of our Day Services at Aachen Hall and The Addy. I have had the pleasure of working in all departments within CSS and gained a lot of experience throughout my employment. 


Megan Thornton

Compliance & Administration Manager

I began working for Community Support Services in 2010 as an Office Junior. Throughout my employment, I have developed continually, which has resulted in my current position as the Compliance & Administration Manager. 


Over the years, I have undertaken various training courses that has supported me in my role, including NVQ Level 2 in Customer Service, NVQ Level 3 in Business and Administration and also a NVQ Level 5 in Leadership and Management. 

My role consists of various tasks, including the overall management of administration, contractual returns and auditing, managing our IT processes and systems, supporting our clients and staff teams to devise and continually update all relevant data including, support plans, risk assessments and various other documentation. 


Ellie Jones
Quality, Performance, Compliance & Internal Audit Manager

I started working for CSS in 2020 to help out with all things COVID-19. I also assist the Compliance and Administration Manager with any tasks, like ensuring all the care plans and risk assessments for the individuals we support are being constantly updated. I really love my job and it feels so nice to be part of a lovely community.


Zoe Metcalfe 
Service Administrator 

I began working in the care sector in 2016, I started as a Team Care Co-Ordinator and was seconded to the position of Day Service Manager. 

I joined CSS in June 2023 and feel very proud to be working for an 'Outstanding' company. My role includes managing all aspects of Health & Safety and supporting with recruitment, training and administration. 

I really enjoy my role and feel especially privileged to work with the dedicated management team, staff and amazing individuals we support. 

Assistant Managers


Michaela Vear

Hi, my name is Michaela. I started my employment with Community Support Services in 2010, as a Support Worker. In 2011, I was promoted to Assistant Manager within Supported Living, where I now thoroughly enjoy managing one of our supported living houses. I am passionate about my job, I have built some strong, working relationships with the individuals we support and also with my colleagues. 


Adam Ogden

I have worked for CSS since 2017, starting as a Support Worker in the Community, supporting clients within Calderdale with outings and life skills.

I was introduced into Supporting Living a couple of years later, working in various  houses, providing person centred support to tenants.

In December 2023, I achieved the position of Assistant Manager having completed the Development Programme, which allowed me to build in confidence and develop skills to take the step up to Assistant Manager at one of our Supported Living Houses.

Throughout my time at CSS, I have undergone quality training, including Level 2 Diploma in Health and Social Care.


I am friendly and approachable, with a passion to provide the best possible support and experiences to people who use our service.


Robin Nicholson 

Hi, my name is Robin, I have worked for CSS since 2010. Within this time, I have gained my level 2 + 3 diplomas, and undertaken many different training courses of high standards. Over the years, I’ve had the pleasure of working alongside a great staff team and meeting many individuals that I provide support for. I started as a support worker, then working up to become an Assistant Manager within supported living from 2019. I feel all my skills and knowledge gained over the past 14 years has enabled me to offer high standards of care to the people I support.


Ainsley Kay

I began my role as a support worker in 2019, where I have worked within both Outreach and Supported Living. Over the years, I have been able to utilise my wealth of knowledge and training to deliver best working practices, which has supported me to achieve my current role of Assistant Manager within Supported Living.  

I am passionate, empathic and person-centred. My qualities are at the forefront of my role, to ensure support is provided in a needs-led way. I manage a vibrant supported living home and work alongside some great, knowledgeable colleagues. I enjoy life's little luxuries, including two or three holiday's a year, either in the UK or abroad. I love spending time with family and friends too, which I find rewarding. 

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Sharon Dawson

Hi, my name is Sharon, I have worked for CSS since 2018. I did have a slight break due to me moving back to my hometown in Hull although returned a short while later as a support worker. In 2020, I was promoted to Assistant Manager, where I manage one of our supported living houses alongside another Assistant Manager. We both help manage and run the house and staff team and provide support to our lovely tenants. In my spare time, I enjoy going for walks with my 2 dogs and enjoy spending time with my family and friends. 


David Green

Hello there!

I'm David and have worked for CSS since 2015, I started out as a support worker and am now an Assistant Manager. I am also a well-being champion and a supported loving champion.

I love my job and take pride in the great work we do here at CSS. Our service users always come first!

I have a passion for Theology and History.

I also enjoy Gaming and Lego!!

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David Roy

Hello my name is Dave and I have worked at CSS since 2016, initially as a Support Worker, now in a Team Leader role.

I enjoy the variety and fulfilment that comes with supporting service users in the community and look forward to new challenges every day.

I am a keen snooker player and also like travelling, exploring new cultures and keeping fit.

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Daniel Link 

Hi, my name is Dan, I started at CSS in 2017 as a Support Worker within Supported Living.

I progressed to an Assistant Manager in 2022 and enjoy making a difference in my role.

I am very passionate about delivering person-centred care to those I support, with continuous development and training opportunities from my time within CSS.

In my spare time I enjoy quality time with my family, going to the cinema and all things Marvel! 


Kayleigh Neil ​​

Hi, I’m Kayleigh. I began my journey with CSS back in 2006, where I worked full time in the community. After having my first born, I returned part time to work within supported living. Throughout my time at CSS, I have worked alongside an amazing team, and have gained my NVQ level 2 and 3 in Health and Social Care. I now have 3 children and with my youngest starting school, I felt the time was right to push myself a bit more. I was promoted to Assistant Manager in July 2023, and manage a lovely house, as well as working alongside Robin to manage another house together. 


Zadie Navin

Hi, I’m Zadie and I have worked for CSS since 2022. I started my employment as a Support Worker, where I have gained my knowledge and completed various training courses, which has enabled me to progress to my current role as Assistant Manager within Supported Living. 


I thoroughly enjoy my role, and love working with the people we support. 


Lesley-Anne Burke

I began my journey with CSS back in 2019, as a support worker within Supported Living, I have also worked in Day Services and in the Community. I have continuously completed regular training and I work alongside a brilliant team who have encouraged me along the way.

I was promoted in October 2023 to Assistant Manager and manage a lovely house and work along side a fantastic team of ladies and work in a needs led way and always give 100 percent in the support I give. l love my job!

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